Effective Date: 04-01-2023
Last Updated: 04-12-2024
Overview
At SnapDeal, we are committed to ensuring a seamless shopping experience. If you are not satisfied with your purchase, please review our Refund and Returns Policy below.
1. Returns
- Eligibility: Items can be returned within 30 days of purchase. To be eligible, the item must be unused, in its original condition, and in the original packaging.
- Non-Returnable Items:
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids/gases.
- Gift cards, downloadable software, and health/personal care items.
2. Refunds
- Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, refunds will be processed to your original method of payment within 7-14 business days.
3. Exchanges
- We replace items only if they are defective or damaged. To request an exchange, email us at sales@snapdeal.ae.
4. Gifts
- If the item was marked as a gift during purchase and shipped to you, a gift credit for the value of the return will be issued.
5. Shipping Returns
- To return your product, please mail it to: [Insert Return Address].
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Consider using a trackable shipping service or purchasing shipping insurance for high-value items.
6. Late or Missing Refunds
- If you haven’t received a refund, check your bank account, then contact your credit card company.
- If the issue persists, contact us at sales@snapdeal.ae.
7. Sale Items
- Only regular-priced items are eligible for refunds. Sale items are non-refundable.
8. Compliance with UAE Law
This policy complies with UAE Federal Law No. 15 of 2020 and its amendments. Customers have the right to return defective or damaged products and receive refunds or replacements as per local regulations.
Contact Us
If you have any questions or need assistance, please contact us:
SnapDeal is dedicated to ensuring your satisfaction with every purchase. Thank you for choosing us!
